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ANNOUNCEMENT: To better help you get all the ticket info you need, we have created a new interactive ticket FAQ. To visit the forum style FAQ click here, and happy commenting!
We've endeavored to capture everything in this FAQ, but it's possible there are still questions we may have missed, or concerns we haven't considered ... and we will address them as they come up, and we'll continue to evolve this page accordingly. You can find more information about tickets on our ticket page.
By all means, please e-mail us at ticketsupport(at)burningman(dot)com if you have any important questions you would like addressed in the Burning Man ticket FAQ (Frequently Asked Questions) and we will do our best to accommodate!
For questions about the event in general, please visit the Burning Man FAQ.
General Questions:
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- What are the ticket prices?
The ticket price for the Holiday Sale is $650. Tickets sold in the Directed Group, Individual and OMG sales are $380 each, plus applicable fees. Tickets awarded through the Low Income Ticket Program are $190.
- How do I buy Tickets?
Follow the instructions listed for the sale you would like to enter (Holiday, Individual, OMG, or Low Income).
- What does first-come, first-served mean?
first-come, first-served means that when a sale opens, anyone pre-registered may access the sale and try to buy a ticket. The first person who gets into the sale will be the first person given an opportunity to purchase a ticket, followed by the second, and so on. It operates like any other queue or line-up process.
- Are the sales first-registered, first-served or first-come, first-served?
Access to any of our sales is NOT affected by when you register, as long as you register within the period allotted for that sale. All of our sales require pre-registration during their specific registration periods. Once you've registered, you have the same level of access to the sale as anyone else who has registered. When the sale opens it operates like a traditional sale - the first person who 'enters' is the first person who gets a ticket.
- Can I resell my tickets?
Yes, with the exception of Low Income tickets. You can use our Secure Ticket Exchange Program (note: this excludes Holiday Sale tickets - see STEP section.) If you have already received your tickets you can re-sell them at face value to members of the community.
- How do I ask a question about my order?
- What forms of payment do you accept?
We ONLY accept Visa and Mastercard. We do no accept PayPal or E-Check/ACH. If you do not have a credit card, you can obtain a Visa gift card pre-loaded with the amount you need to buy tickets and register your details to it. Make sure you have enough money on the gift card for the initial test charge (an electronic ping of $1.01 to check if your card is valid) plus the amount for the TOTAL ORDER (ticket price + fees).
- Can I use someone else's credit card to purchase my tickets?
Yes, you can, but if you do, your name won't be associated with the tickets you've purchased … only the name on the credit card used will be. You'll have to change the name on the tickets after they're purchased by selecting the appropriate option from our contact form.
- Will my credit card number be safe?
Yes, our ticket vendor follows PCI Data Security Standards (www.pcisecuritystandards.org) to securely store your credit card information. Once all orders are complete and the registration period ends, all credit card and personal information will be removed from the system.
- I'm apprehensive about giving out my personal information; does burning man sell personal information?
HECK NO. Burning Man does not sell, share, or disclose any information that you provide. Click here to view our Privacy Policy
- Are there any additional service/delivery fees?
Yes. Processing fees are $6 per ticket and $1 per order. Delivery fees per order are $12 for USPS Signature Confirmation (US orders only), $29 USPS Express International with tracking to Canada, and $12 for Will Call. Note: We do not ship to countries outside of the US and Canada. No exceptions.
- Can I buy tickets at a walk-in outlet?
No. We will not have Walk-in Ticket Outlets this year. We do thank all our Outlets for their years of service to our community and strongly encourage you to continue supporting their businesses!
- Will tickets be sold at the gate to Black Rock City?
No.
- Do you sell single day or weekend tickets? I really want to come but I can only make it for a few days.
No. We do not have single day or weekend tickets. Tickets are for the entire event.
- How do I change the name or shipping on my order?
To change the name on your will call order or have your ticket shipped to a different address, please use our contact form. Follow the instructions given at that time. Please note: we are only able to change the single name associated with the order. We cannot split up orders into individual tickets under different names.
- What are the age requirements for the event? Do children get in free?
The event is 18 years old and up (under 18 must be accompanied by a parent or legal guardian). Children 12 years old and under get into the event for free, 13 years old and up need a ticket.
- What kind of treats does the ticket department like?
Unicorns, vegan cookies and love.
Holiday Sale:
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- How do I purchase a ticket in the Holiday Sale?
To purchase a ticket in the Holiday Sale you MUST pre-register for the sale. The registration period has ended. After registration has closed on December 19, 2012 we will begin sending confirmation emails. The first-come, first-served sale will begin at 12pm (noon) PST on December 20, 2012. The link to purchase tickets through the sale will be located on http://tickets.burningman.com
- How do I register for the Holiday Sale?
Registration will be open until 12pm (noon) PST on December 19th. Registration for this sale will not be accepted after this time.
- What is the price of tickets in the Holiday Sale?
Tickets in the Holiday Sale cost $650 each, plus applicable service and delivery fees. These are the most expensive tickets we offer and are intended for those who wish to give tickets as holiday gifts or simply offer their additional financial support to Burning Man's endeavors as well as to help offset other lower-priced tickets (such as those offered through our Low Income Ticket Program).
- When will I get my confirmation email?
We won't be sending out confirmation emails until the registration period has closed, 12pm (noon) PST on December 19, 2012. Don't fear if you haven't received your confirmation email by the end of the weekend, we'll send them by Wednesday night, we promise!
- How many tickets can I buy in the Holiday Sale?
You can purchase up to four (4) tickets per person in the Holiday Sale.
- When is the Holiday Sale?
The first-come, first-served sale starts at 12pm PST December 20, 2012. A link to the sale will be located at http://tickets.burningman.com.
- Can I use someone else’s credit card to purchase my ticket?
Yes, you can, but if you do, your name won't be associated with the tickets you've purchased … only the name on the credit card used will be. You'll have to change the name on the tickets after they're purchased by selecting the appropriate option from our contact form.
- What forms of payment are accepted?
We accept Visa, and MasterCard credit cards and debit cards with Visa and MasterCard logos. If you’re using a debit card make sure beforehand that your daily limit is large enough for your purchase. If you do not have a credit card you can obtain a pre-paid card from any of the above credit card companies.
- Can I sell a ticket I purchased through the Holiday Sale in STEP?
No. Tickets purchased in the Holiday Sale are not eligible for sale through STEP. If you need to sell your Holiday Sale tickets please get in contact with members of your community who may be looking to purchase a ticket.
- Can I transfer my ticket order into another name?
To change the name on your will call order or have your ticket shipped to a different address, please use our contact form. Follow the instructions given at that time. Please note: we are only able to change the single name associated with the order. We cannot split up orders into individual tickets under different names.
- What are my delivery options and their associated fees?
Delivery fees per order are $12 for USPS signature confirmation (US orders only), $29 USPS Express International to Canada, and $12 for Will Call. Please note: We do not ship to international addresses outside the US and Canada. No exceptions.
- If I buy tickets in the Holiday Sale can I buy more in other sales or STEP?
Yes, If you have purchased tickets in the Holiday Sale you can buy up to two (2) additional tickets through other sales.
- Who do I contact with questions?
Low Income Ticket Program:
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- How do I apply for a Low Income Ticket?
The Low Income Ticket Program received applications from January 10th to April 12th.
Once you have submitted an application you'll receive a confirmation email stating it was received. Our Ticketing department reviews each application and awards tickets to those who are best able to demonstrate need. Notification emails will be sent to the email address provided in the application. If you haven't heard from us in six weeks, please feel free to contact us by emailing lowincome(at)burningman(dot)com
- When does the application open/close?
The application process opened, January 10, 2013. We stopped receiving new applications on April 12, 2013 and are still in the process of reviewing those that have been received.
- When will I hear back about my application?
We will be reviewing and responding to applications as they come in. If you haven't heard from us in six weeks, please feel free to contact us by emailing lowincome(at)burningman(dot)com.
- How many Low Income Tickets are available and how much do they cost?
There are 4,000 Low Income Tickets available and they cost $190.
- How many Low Income Tickets can I apply for?
Low Income Tickets are one per person, and one application per person.
- How do I pay for and pick up my Low Income Ticket?
The ticket is held at Will Call and paid for upon pick up at the event Box Office (located at the front gate of BRC). Please see the FAQ section regarding picking up tickets at Will Call for further instructions. No exceptions will be made to this policy.
- What documentation do you accept for the Low Income Ticket Application?
W2s, utility bills, or student loan statements are all good documents to provide. Our favorite documentation is your most recent pay stub. We are looking for whatever you can provide to clearly show your income and expenses. Our goal is to make sure these tickets are awarded to those who truly need them, so the more information you can provide, the better.
- What if I don't have any documentation?
If you don't have any documentation please send us something. Examples: A note from someone you hauled lumber for, a receipt for the gas needed to drive your home across the country, your telephone bill, a letter from your parents stating you're financially dependent on them. Applications with no financial documentation attached will not be considered.
- Can I transfer my ticket to someone else?
No. Low Income Tickets are for the named applicant only. They cannot be transferred to another participant.
- Am I eligible if I've already bought a ticket through another sale?
No, if you have purchased a ticket through another sale you are ineligible for a Low Income Ticket. We will be doing a final cross check of Low Income Ticket awards with sales and those found to have purchased additional tickets will have their Low Income Ticket revoked.
- I was not awarded a low income ticket, can you tell me why? Can I send in another application with more info?
No. We will only review one application per person, per year. We expect submitted applications to give us a well rounded view of your income and expenses and if we feel that we do not have enough information to base a decision on we cannot award you a ticket. We receive so many applications that we cannot email everyone and ask them for more information.
- Who do I contact if I have questions?
Directed Group Sale:
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- What is the Directed Group Sale
In order to support the core social infrastructure of Black Rock City, we are taking steps to ensure critical theme camps, mutant vehicle owners and Black Rock City infrastructure volunteers gain access to tickets. Providing these groups with access to tickets early on will decrease demand (and therefore competition) for tickets in the main Individual Sale.
- Who can access the Directed Group Sale?
We are once again taking steps to ensure critical theme camp, art installation, and mutant vehicle crews gain access to tickets. In addition to supporting the core social infrastructure of Black Rock City, providing these groups with access to tickets early on will decrease demand (and therefore competition) for tickets in the main Individual Sale. Based upon past history, Burning Man is targeting specific groups within the community for participation in the Directed Group Sale. This program does not have an application process, but rather relies on a predetermined set of groups for participation.
- How many tickets are there in the Directed Group Sale and how much do they cost?
There are 10,000 tickets in the Directed Group Sale and they cost $380 each, plus applicable fees.
- Does the Directed Group Sale require pre-registration?
Based upon past history, Burning Man is targeting specific groups within the community for participation in the Directed Group Sale. Since this program relies on a predetermined set of groups for participation, there is not an external application process. Groups eligible for Directed Group Sales will be contacted directly with information on how to register.
- Can I use somebody else's credit card to purchase my ticket?
Yes, you can, but if you do, your name won't be associated with the tickets you've purchased … only the name on the credit card used will be. You'll have to change the name on the tickets after they're purchased by selecting the appropriate option from our contact form.
- What forms of payment are accepted?
We accept Visa, and MasterCard credit cards and debit cards with Visa and MasterCard logos. If you're using a debit card make sure beforehand that your daily limit is large enough for your purchase. If you do not have a credit card you can use a pre-filled card from any of the above vendors.
- Can I sell a ticket I purchased through the Directed Group Sale in STEP?
Yes. To sell a ticket you purchased through the Directed Group Sale in STEP please visit your Burner Profile and use the button provided there. Please note: Tickets may only be sold through STEP if they have not shipped yet, or are set for pick-up at Will Call.
- How can I transfer my ticket order into another name?
To change the name on your will call order or have your ticket shipped to a different address, please use our contact form. Follow the instructions given at that time. Please note: we are only able to change the single name associated with the order. We cannot split up orders into individual tickets under different names.
- What are my delivery options and their associated fees?
Delivery fees per order and are $12 for USPS signature confirmation (US orders only), $29 USPS Express International to Canada, and $12 for Will Call. Please note: All international orders from outside the US and Canada are automatically held at will call and cannot be shipped. No exceptions.
- Can I purchase a ticket in the Directed Group Sale if I already purchased one in the Holiday Sale?
Yes If you already purchased tickets in the Holiday Sale you can purchase up to two (2) tickets in either the Individual, Directed Group or OMG sales.
- Can I purchase a ticket in the Individual or OMG sales, or STEP if I already purchased a ticket in the Directed Group Sale?
No. Once you have purchased tickets from a sale, you're ineligible from participating in any of our other sales or STEP.
- Who do I contact with questions?
Individual Sale:
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- How do I purchase a ticket in the Individual Sale?
To purchase a ticket in the Individual Sale you must register for the sale between 12pm (noon) PST on February 6, 2013 through 12pm (noon) PST on February 10, 2013. Within 36 hours of your successful registration you’ll receive a confirmation email with a link to enter the sale. Please note: If you do not receive that confirmation email within 36 hours, contact us at ticketsupport(at)burningman(dot)com. On February 13, 2013 at 12pm (noon) PST the first-come, first-served sale will begin. Once you’re successfully registered, you’ll need to click the link in your confirmation email or on tickets.burningman.com. You’ll then be prompted to enter your unique passcode to join the queue for the sale. Once you've purchased a ticket through the sale you'll receive an email confirming your purchase.
- How do I register for the Individual Sale?
To register for the Individual Sale you will need to go to The Burner Profile between February 6 at 12pm (noon) PST and February 10 at 12pm (noon) PST. There, you can either sign up for a Burner Profile to register for the sale, or register using your existing Burner Profile.
- How many tickets are available in the Individual Sale and how much are they?
There are 40,000 tickets available at $380 each, plus applicable fees.
- How many tickets can I buy in the Individual Sale?
You can purchase up to two (2) tickets per person in the Individual Sale.
- Can I use somebody else's credit card to purchase my ticket?
Yes, you can, but if you do, your name won't be associated with the tickets you've purchased … only the name on the credit card used will be. You'll have to change the name on the tickets after they're purchased by selecting the appropriate option from our contact form.
- What forms of payment are accepted?
We accept Visa, and MasterCard credit cards and debit cards with Visa and MasterCard logos. If you're using a debit card make sure beforehand that your daily limit is large enough for your purchase. If you do not have a credit card you can use a pre-filled card from any of the above vendors.
- Can I sell a ticket I purchased through the Individual Sale in STEP?
Yes. To sell a ticket you purchased through the Individual Sale in STEP please use the link provided in your Burner Profile. If you're unable to locate this link please contact us at ticketsupport(at)burningman(dot)com and we'll be happy to provide you with a new link. Please note: Tickets may only be sold through STEP if they have not shipped yet, or are set for pick-up at Will Call.
- How can I transfer my ticket order into another name?
To change the name on your will call order or have your ticket shipped to a different address, please use our contact form. Follow the instructions given at that time. Please note: we are only able to change the single name associated with the order. We cannot split up orders into individual tickets under different names.
- What are my delivery options and their associated fees?
Delivery fees per order and are $12 for USPS signature confirmation (US orders only), $29 USPS Express International to Canada, and $12 for Will Call. Please note: All international orders from outside the US and Canada are automatically held at will call and cannot be shipped. No exceptions.
- Can I purchase a ticket in the Individual Sale if I already purchased one in the Holiday Sale?
Yes. If you already purchased tickets in the Holiday Sale you can purchase up to two (2) tickets in either the individual or OMG sale.
- Can I purchase a ticket in the OMG sale, or STEP if I already purchased a ticket in the Individual Sale?
No. Once you have purchased tickets from a sale, you're ineligible from participating in any of our other sales or STEP.
- Who do I contact with questions?
Secure Ticket Exchange Program (STEP):
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- What is STEP?
The Secure Ticket Exchange Program (STEP) is an online system that facilitates the safe resale of tickets that have been purchased directly from Burning Man. It's designed to provide a hassle-free, secure way of buying and selling tickets while avoiding scammers, counterfeits and scalpers.
- When does STEP open?
STEP opens on February 28, 2013 at noon PST. Starting this date buyers will be able to register for STEP. Sellers can follow the link in their order confirmation email to place their ticket(s) in STEP.
- When does STEP close?
STEP closes on July 31, 2013 at noon PST. After STEP has closed any outstanding links to purchase tickets will be active for 72hrs following noon on July 31st. Please note that sellers cannot place their tickets into STEP after July 31st at noon PST.
- Do I automatically receive a credit when I sell my ticket into STEP?
No. You do not receive a credit for your ticket price until another participant has purchased the ticket.
Buying Tickets Through STEP:
- How do I register to purchase a ticket through STEP?
If you want to purchase a ticket through STEP, log in to your Burner Profile and sign up to join the STEP queue, starting February 28, 2013 at 12pm (noon) PST. Anyone who has not already purchased a ticket through one of our other sales can sign up to purchase a ticket through STEP.
- How many tickets can I register to purchase through STEP?
When you register for STEP you can indicate that you would like to purchase either one (1) or two (2) tickets.
- How much do tickets purchased from STEP cost?
Tickets purchased from STEP are $380 each, plus usual service fees and a $4 per ticket STEP fee.
- Who can register to purchase a ticket through STEP?
Anyone who hasn't already purchased a ticket in one of our other sales can register to purchase a ticket through STEP. Simply follow the instructions in the "how do I register" question (above).
- Am I guaranteed the opportunity to purchase a ticket through STEP if I register?
No. You are not guaranteed the opportunity to purchase a ticket through STEP. You will be offered a chance to purchase a ticket once you have a) made it to the front of the queue, and b) somebody has sold their ticket back into the system. Once this happens you'll be emailed a link you can use to purchase the ticket
- Can you tell me my place in the STEP queue?
No. At this time we do not have the capability built into the STEP system and are unable to notify you of your place in the STEP queue.
- Can I leave the STEP queue if I obtain a ticket another way?
Yes.
- How long do I have to purchase a ticket if I'm offered one?
Once you're at the front of the queue and a ticket is available for you, you will be sent an email with a link to purchase a ticket. That link will only be active for 72hrs. After that window of time the ticket is offered to the next participant in the queue.
- Can I decline to purchase a ticket if I'm offered one?
Yes.
- Can I purchase a ticket through STEP if I've already purchased a ticket in another sale?
No. STEP tickets are available only to those participants who have been unsuccessful purchasing a ticket through other means.
- Can I transfer a ticket I purchased in STEP to someone else?
To change the name on your will call order or have your ticket shipped to a different address, please use our contact form. Follow the instructions given at that time. Please note: we are only able to change the single name associated with the order. We cannot split up orders into individual tickets under different names.
- How do I sell a ticket I purchased through STEP into STEP?
To sell a ticket that you've purchased through STEP please use the link that was sent to you in your ticket purchase confirmation email. If you're unable to find this email please feel free to email us at ticketsupport(at)burningman(dot)com and we'll be happy to send you one.
- What are the delivery options for a ticket purchased through STEP?
Tickets purchased through STEP are only available to be picked up from Will Call. Please note that there are no exceptions to this policy. To sell a ticket that you've purchased through STEP please l please feel free to email us at ticketsupport(at)burningman(dot)com and we'll be happy to send you a link.
Selling Tickets Through STEP:
- How do I sell my ticket in STEP?
Burners who have an extra ticket to sell can go to their Burner Profile to put it into the STEP system (so long as it is before tickets have shipped or you selected WIll Call for your order).
- What tickets can I sell in STEP?
You can sell tickets purchased in the Group Sale and Individual Sale through STEP as long as they are being held at will call. Tickets ineligible for sale through STEP are those purchased in the Holiday Sale and Low Income Tickets. Remember, the last day to switch your tickets from being shipped to being held at will call is May 31st 2013.
- How much of my money is refunded?
You will be credited for the face value of your ticket plus any delivery fees. We cannot refund the original service fees, however, we are covering the cost of any fees associated with your reselling of the ticket. Please note that you will not be credited until your ticket has been purchased by another participant.
- How is my money credited?
The credit is applied to the credit card that was originally used to purchase the ticket.
- How long is it until my money is refunded?
Once another participant has purchased your ticket the credit process begins immediately. It may take up to one billing cycle for the credit amount to be posted from your bank to your account.
- Can I sell my ticket to someone specific through STEP?
No. STEP cannot facilitate selling a ticket to a specifically named person. Tickets released into STEP are sold to participants registered in the program on a first-come, first-served basis.
OMG Last Chance Sale:
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- How do I purchase a ticket in the OMG sale?
To purchase a ticket in the OMG sale you'll need to register from 12pm (noon) PST on August 2, 2013 to 12pm (noon) PST on August 5, 2013. Look for further information on our ticket page http://tickets.burningman.com on how to register for this sale. The first-come, first-served sale will begin August 7, 2013 at noon PST. Once you've purchased a ticket through the sale, you will receive an email confirming your purchase.
- How do I register for the OMG sale?
To register for the OMG sale you'll need to click on the link available at http://tickets.burningman.com. Registration is open from 12pm (noon) PST on August 2, 2013 to 12pm (noon) PST on August 5, 2013.
- How many tickets are available in the OMG sale and how much are they?
There are 1,000 tickets available at $380 each, plus applicable fees.
- When is the OMG sale?
To purchase a ticket in the OMG sale you must pre-register on August 5th. The first-come, first-served sale begins at noon PST on August 7, 2013.
- How many tickets can I buy in the OMG sale?
You will be able to purchase up to two (2) tickets per person in the OMG sale.
- What forms of payment are accepted?
We accept Visa, and MasterCard credit cards and debit cards with Visa and MasterCard logos. If you are using a debit card make sure beforehand that your daily limit is large enough for your purchase. If you do not have a credit card you can use a pre-filled card from any of the above vendors.
- Can I use somebody else's credit card to purchase my ticket?
Regardless of what name was used for registration, the name on the ticket order will be the name on the credit card. We cannot split up orders into individual tickets under different names, so you should not use someone else's card to purchase your tickets.
- Can I sell a ticket I purchased through the OMG sale in STEP?
No. STEP closes on July 31, 2013. Tickets purchased in the OMG sale are not eligible for STEP.
- How can I transfer my ticket order into another name?
To change the name on your will call order or have your ticket shipped to a different address, please use our contact form. Follow the instructions given at that time. Please note: we are only able to change the single name associated with the order. We cannot split up orders into individual tickets under different names.
- What are my delivery options and their associated fees?
Tickets purchased in the OMG sale are only eligible for pick-up at Will Call. There is a $12 handling fee for tickets picked up from Will Call. Please Note: No exceptions will be made to this policy.
- Who do I contact with questions?
Delivery & Shipping:
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- When will my tickets be mailed?
We will begin shipping tickets June 3rd 2013. You will receive a notification email around that time when your ticket order is on it’s way. Remember, the envelope requires a signature so if you haven’t received it shortly after receiving your shipping email, phone or stop by your local post office and give them your tracking number and see if they are holding it for signature.
- How do I change my shipping address?
To have your ticket shipped to a different address, please use our contact form. Follow the instructions given at that time. Note: The last day to change the original shipping address on an order is May 31st 2013.
- How do I switch from will call to having my tickets shipped?
To switch from will call to having your tickets shipped please use our contact form. Follow the instructions given at that time. Note: The last day to change an order from will call to ship is July 31st 2013.
- What if I missed my delivery and my tickets were returned?
We will notify you by email if your order is returned to us. If we receive it before the July 31st shipping deadline, you may be given the option of paying again to have it re-shipped. You can also have the order placed at will call for no additional charge. If you are concerned and haven’t heard from us, phone your postal carrier and verify that they it was returned (sometimes they let envelopes sit and don’t return things in a timely manner).
- Can my tickets be held at will call?
Yes! Choose “will call” when you order. You can also change your order from ship to will call before May 31st 2013 by using our contact form.
Will Call:
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- What is Will Call? Where is it?
Will Call means your tickets are held at the event for you to pick up. Will Call is located at the Box Office of the Burning Man event. The Box Office is at the front gate when you drive in. There is no Will Call ticket pick up in San Francisco or anywhere else.
- What do I need to pick up my Will Call tickets?
You MUST have a valid form of photo ID (state issued photo ID card, military ID, or current passport) and your confirmation number or award notification letter (for Low Income tickets). No tickets will be released without the required identification. No refunds will be issued for unclaimed tickets. Do not count on cell phone reception in the desert so bring a physical copy of your confirmation number or award notification.
- When does will call open?
Will Call tickets can be picked up at the event Box Office from 6pm Sunday August 25th - Saturday August 31, 2013. The Box Office CLOSES AT 12pm NOON ON SATURDAY 8/31/13 - NO TICKETS CAN BE PICKED UP AFTER THAT TIME.
If you are arriving earlier than 6pm Sunday August 25th, you must have EARLY ARRIVAL APPROVAL Early arrivals are for artists, theme camps and general volunteers that are working with a specific department. Your Burning Man infrastructure contact person can advise you on how to get approved. Please do not email the ticket office to inquire about early arrival admittance.
- I have early arrival permission, when can I pick up my will call ticket order?
Your early arrival pass will state the date you can arrive to pick up your will call tickets and give you full details on the earliest you can arrive. Read the early arrival pass information very clearly.
- What if I did not receive a confirmation number, or I lost my number?
Go here and select “I did not receive my confirmation number/need my confirmation number resent.”
- Can someone else pick up my Will Call ticket order
For regular ticket purchases, a name change is allowed. To change the name associated with your ticket please email ticketsupport(at)burningman(dot)com. Please note: we are only able to change the single name associated with the order. We cannot split up orders into individual tickets under different names. Follow the instructions given at that time.
Note: Orders cannot be split up into multiple names so a name change is for the entire order. If you need to give your will call tickets to multiple people, we suggest this solution: have the name on the order changed to the person who is arriving to the event first and it will be that person's responsibility to place the other ticket(s) under their individual names at will call after they have retrieved their ticket. This can get messy so make sure you can trust the person who is picking up the tickets first.
VERY IMPORTANT: When leaving tickets for people at the Box Office will call, names cannot be nicknames or incomplete names, they must be in our computer system under the first and last name as seen on the person's legal photo ID.
LAST MINUTE WILL CALL CHANGES
If you need to change the name on your will call order two weeks before the event or later, the person you have designated to be able to pick up your tickets MUST have:
- A letter signed by you, the original ticket holder. This letter MUST state that you are authorizing a specific person to pick up your tickets. Include their full name in the letter. Example: I John Doe, sold my two will call tickets to Jane Smith and I'm authorizing her to pick them up.
- A photocopy of your driver's license and a photocopy of the credit card used to purchase the tickets (you can black out the first set of numbers, just make sure the last 4 numbers can be read). Remember, the full name on the driver's license must be clear. We need to be completely sure that you have authorized someone else to pick up your tickets.
- In addition to what's above, you MUST have the confirmation number.
As always for any Will Call pick up, the person picking up tickets must have, in addition to the above information, THEIR photo ID as proof of who they are!
Note: Low Income tickets are NOT transferable.
- What is the last day I can change the name on my will call tickets?
Name changes can be done online up to a week before the event but we cannot accept fax authorization forms after August 10th. If you are asked to fax in name change authorization after August 10th, please follow the “Last Minute Name Change” instructions below.
LAST MINUTE WILL CALL CHANGES
If you need to change the name on your will call order two weeks before the event or later, the person you have designated to be able to pick up your tickets MUST have:
- A letter signed by you, the original ticket holder. This letter MUST state that you are authorizing a specific person to pick up your tickets. Include their full name in the letter. Example: I John Doe, sold my two will call tickets to Jane Smith and I'm authorizing her to pick them up.
- A photocopy of your driver's license and a photocopy of the credit card used to purchase the tickets (you can black out the first set of numbers, just make sure the last 4 numbers can be read). Remember, the full name on the driver's license must be clear. We need to be completely sure that you have authorized someone else to pick up your tickets.
- In addition to what's above, you MUST have the confirmation number.
As always for any Will Call pick up, the person picking up tickets must have, in addition to the above information, THEIR photo ID as proof of who they are!
Note: Low Income tickets are NOT transferable.
Avoiding Fraud & Buying Third Party Tickets:
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- How can I tell if a ticket is real?
Your best assurance is by buying it from someone you know and trust. Our tickets have numerous physical security features, unique foils, embossings, and variable data. Remember, just because a ticket is real, doesn't mean it is still valid.
- How can I know that the ticket I'm buying is valid?
The only real way to know a ticket is real and valid is to buy it from someone you know and trust. Before you buy a ticket from a third party, check to make sure it is not listed as a ticket number that has been canceled or voided. (Voided ticket list will be posted at a later date)
- If I buy a ticket on eBay, Stub Hub or a re-seller site is it still valid?
We have no problem with people selling their unneeded tickets for face value (plus service fees) and this is possible to do using eBay's "Buy it now" feature. If a ticket has been auctioned and/or sold for high above its face value, we may have canceled and voided that ticket. To be safe, you should never pay above face value for a ticket.
- How can I buy a third party ticket safely?
The safest way to buy a third party ticket is by buying it from STEP or directly from someone you know. Second to that, your safest bet is buying a ticket from someone in your immediate community of Burners.
Lost & Unused Tickets:
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- I can’t find my ticket. I lost my ticket/left my ticket at home and I’m already on my way to Burning Man. What do I do?
If you have lost your ticket or leave your ticket(s) at home you will need to purchase new ticket (s) in order to gain entrance to Burning Man. Please email us immediately at t ticketsupport(at)burningman(dot)com with your name and order confirmation number and we will let you know your purchasing options, if there are any.
VERY IMPORTANT: If you are mailing us a request to review your ticketing issue, it must be postmarked by September 30th
- I lost my ticket(s), can you replace them?
No. We do not replace lost tickets.
- I cannot go to Burning Man this year. Do you give refunds?
No. We do not give refunds for tickets if you are unable to attend. As stated in the terms and conditions of sale that is agreed to upon ordering, tickets are non-refundable.
- I didn’t use my ticket from last year, can I use it this year?
No. Tickets are only good for the year they are issued. We do not refund or issue tickets for the next year for unused tickets.
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