By all means, please e-mail us at partiserv(at)burningman(dot)com if
you have any important or witty questions you would like addressed in
the Burning Man ticket FAQ (Frequently Asked Questions) and we will do
our best to accommodate!
General
Why are there different ticket prices? Is there a difference between a $225 ticket and a $250 ticket?
Do you sell day or weekend tickets?
I lost my tickets. Can you replace them?
Online Ticket Purchases
How do I ask a question about my online order?
How do I check on my ticket order?
I have a question about my payment with PayPal.
How do I change the shipping address for my online order?
How do I change my order from Will Call to having my tickets mailed to me?
I ordered my tickets and they still have not arrived. What's up?
Do I need my confirmation number to pick up my tickets at Will Call?
What if I did not receive a confirmation number or lost my number?
What do I do if I ordered my tickets ages ago and they still have not arrived in the mail?
Will Call Orders
Is there a specific date when all orders will start to be held at Will Call?
What do I need to do to pick up my Will Call tickets?
Can someone else pick up my Will Call tickets? (aka: Changing the name at will call)
Mail-In Orders
Who do I contact if I have any questions about my mail in order?
Anything Else Related to Tickets to Burning Man 2008
What are the age requirements for the event and do children get in free?
I just found out I can’t go to Burning Man 2008. Do you give refunds? Where can I sell my ticket?
I found my lost ticket or didn't use my ticket from last year, can I use it this year?
I can't find my ticket. I left my ticket at home and I'm already on my way to Burning Man. What do I do?
I am apprehensive about giving out my personal information. Does Burning Man sell personal information?
Are scholarship tickets going to be awarded in 2008?
Are there any walk-in outlets where I can purchase tickets?
Can I buy a ticket at the Gate?
General
Why are there different ticket prices? Is there a difference between a $225 ticket and a $250 ticket?
There is no difference between price levels other than the amount of
money. The whole event is open to anyone who has a ticket, no matter what the price level. We try to offer price levels for those with lower income, while
also covering basic costs. Folks who really need the lower level
tickets should prepare ahead of time and go for those and people who have
the means to afford $210 or more for a ticket should buy those. There
are no different packages or restricted access areas.
The advantages of purchasing a higher priced ticket are that you are freeing up a less expensive ticket forsomeone else. For more information on the costs involved with putting
on the event, check out the Financial Chart. Back to top
Do you sell day or weekend tickets? I want to come but can only make it for a few days...
No. Tickets are for the entire event and cannot be broken up into days. Back to top
I lost my tickets. Can you replace them?
We cannot be responsible for tickets lost in your possession and cannot issue replacement tickets.
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For Questions Regarding Online Ticket Purchases
How do I ask a question about my online order?
If you have another question about your online order, go to the following link and use the pull down menu to submit your question. These requests are answered in the order they are received so please do not submit multiple support requests. There is a great crew standing by to personally research and respond to your email inquiry.
http://tickets2.burningman.com/contact.php
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How do I check on my ticket order?
If you have not yet received a Burning Man confirmation number for your purchase, visit:
http://tickets2.burningman.com/retrieve.
Use the new feature 'Search for your order online.' by entering your email address used in the purchase to view online your confirmed order with your name and how many tickets you purchased without checking your email. No address appears here for your security.
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I have a question about my payment with PayPal
We have received several support requests regarding issues with PayPal's server during the order processing. We have updated our system with all orders paid for via the PayPal site. If you received a PayPal confirmation number but did not receive a Burning Man order confirmation or you are uncertain of the status of your order, see the above
paragraph for instructions to confirm your order at:
http://tickets.burningman.com/retrieve. If you received multiple PayPal confirmations in error, or if any further
follow-up is needed, visit: http://tickets2.burningman.com/contact.
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How do I change the shipping address for my online order?
If for any reason you need to change the delivery address of your order, visit:
http://tickets2.burningman.com/shipto
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How do I change my order from Will Call to having my tickets mailed to me?
Go here: http://tickets2.burningman.com/contact.php and select "change shipping address". Tickets will NOT be mailed out after July 31st 2008 and will be held at Will Call.
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I ordered my tickets and they still have not arrived. What's up?
If you received an email letting you know your tickets were on their
way but you still have not received them, remember that with secure delivery you will need to sign for them. Check with your post office to see if they are holding your envelope before contacting us. If you chose regular mail, we cannot track your envelope and cannot replace your tickets.
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Do I need my confirmation number to pick up my tickets at Will Call?
For online orders, your confirmation number ensures that your ticket order was processed
correctly. If you do not bring your confirmation number and for some
reason we cannot locate your order on the will call list, you will have
to purchase new tickets. Be prepared, bring a printed copy of your
confirmation number from the online ordering page. (If you ordered your tickets through mail order, you will not need a confirmation number.) As always you MUST
have a valid ID to pick up your tickets at will call.
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What if I did not receive a confirmation number or lost my number?
If you did not receive a confirmation number or an email copy of your
online transaction or you lost your confirmation number, go here and
select your topic from the pull down menu: http://tickets2.burningman.com/contact.php
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What do I do if I ordered my tickets ages ago and they still have not arrived in the mail?
If you have any questions regarding your ONLINE order, please go here and choose your topic FROM THE PULL DOWN MENU: http://tickets2.burningman.com/contact
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For Questions Regarding Will Call Orders
Is there a specific date when all orders will start to be held at Will Call?
Yes. ONLINE orders made after July 31st, 2008 will be held at Will Call.
MAILED IN orders received after June 30, 2008 will also be held at Will Call.
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What do I need to do to pick up my Will Call tickets?
Will Call tickets can be picked up at the event Box Office from Monday August
25th - August 30th 2008 (Box Office closes at NOON on Saturday 8/30/08 - no tickets can be picked up after that time). You MUST have a valid form of ID (state
issued photo ID card, military ID, or current passport). No tickets
will be released without proper identification. No refunds will be
issued for unclaimed tickets.
If you are arriving earlier than
August 25th, you must have EARLY ARRIVAL APPROVAL. Your Burning Man infrastructure
contact person can advise you on how to get approved.
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Can someone else pick up my Will Call tickets?
It is possible to switch names on your will call order, but the order can only be switched to ONE name. You cannot split up the order into multiple names. We suggest you have the name changed to the person who is arriving first and it will be that person's responsibility to place the other ticket(s) under the other names. This can get messy so you need to be sure you can trust the person who is picking up the tickets first. VERY IMPORTANT: When leaving tickets for people at the box office, names cannot be nicknames or incomplete names, they must be in our computer system under first and last name as seen on the person's photo ID.
For ONLINE ORDERS, go here
with your confirmation number and email address used in purchase. Fill
out the form with the new name; print, sign and fax it to the number
provided. You will receive an email when your name change is approved.
The newly named ticket holder then MUST bring their valid photo ID AND
the new confirmation number. For name changes on MAIL ORDERS, email:
partiserv(at)burningman(dot)com.
LAST MINUTE WILL CALL CHANGES: If for some reason you have to
give away or sell your ticket at the last minute (2 weeks before the
event or later), the person you have designated to be able to pick up
your tickets MUST have:
1. A letter signed by you, the
original ticket holder. This letter MUST state that you have given/sold
the tickets to the person now picking them up and have their full name in the letter. Example: I John Doe, sold my two will call tickets to Jane Smith and I'm authorizing her to pick them up.
2. A photocopy of your driver's license and a photocopy of the credit card used to purchase the tickets (you can black out the first set of numbers, just make sure the last 4 numbers can be read). Remember, the full name on the driver's license must be clear. We need to be completely sure that you have given/sold your tickets to the person picking them up.
3. For ONLINE ORDER will call transfer: In addition to what"s above, you MUST have the
confirmation number.
As always for any will call pick up, the person picking up tickets must
have THEIR photo ID as proof of who they are!
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For Questions Regarding Mail In Orders
Who do I contact if I have any questions about my mail in order?
If you have any questions about your mail in order please send an email
to partiserv(at)burningman(dot)com or call 415-TO-FLAME (415-863-5263).
The phone number only takes messages so please be patient and we will
return your call as soon as we are able.
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Questions Regarding Anything Else Related to Tickets to Burning Man 2008
What are the age requirements for the event and do children get in free?
You must be at least 18 years of age or with a parent or guardian that
age to attend the event. Children 12 years old and under get in free.
Children 13 years and up must have a ticket.
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I just found out I can’t go to Burning Man 2008. Do you give refunds? Where can I sell my ticket?
We do not give refunds to the event if you are unable to attend. If you need to sell a ticket to this year's event, please use the ePlaya: http://eplaya.burningman.com/
It goes without saying but some people need to be told: DO NOT SELL TICKETS FOR MORE THAN FACE VALUE.
WARNING about buying tickets from a third party: Be very careful when
buying tickets from someone you do not know or who will not willingly give you their name and ticket number. Before purchasing, find
out the full name the ticket was purchased under, get the 8 digit
number/letter combo from the back of the ticket and if possible get a photo of the
front and back of the ticket emailed to you, to prove they actually have the ticket in their possession. Contact
partiserv(at)burningman(dot)com with that information and we can let
you know to the best of our knowledge if the ticket is valid or not. It is reasonable to pay for the face value of a ticket plus fees so calculate this before agreeing to a price. Burning Man cannot be responsible for third party ticket sales so be careful when purchasing. If you feel that you have been scammed by someone, contact your local police and report the person.
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I didn't use my ticket from last year, can I use it this year?
No. Tickets are only good for the year they are issued. We do not refund money or issue tickets for the next year for unused tickets. Back to top
I can't find my ticket. I left my ticket at home and I'm already on my way to Burning Man. What do I do?
If you lose your ticket along the way to the event or leave your ticket at home, you will not be allowed to purchase a replacement without being able to prove you bought a ticket in the first place. If buying from a third party, participants should always know the name of the original ticket holder and have that person contact us before the event telling us they sold the ticket, and to whom. If we are unable find record of an original ticket purchase, then you most likely will not be allowed to purchase a replacement. The deadline to deal with ticket issues after Burning Man is September 29th of each event year (ex: 2008 ticket issues need to be dealt with by September 29th, 2008). For questions email partiserv(at)burningman.com Back to top
I am apprehensive about giving out my personal information. Does Burning Man sell personal information?
HECK NO. Burning Man does not sell, share, or disclose any information that you provide. Go here to view our Privacy Policy
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Are scholarship tickets going to be awarded in 2008?
Please read the information listed on the ticket page. main ticket page.
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Are there any walk in outlets where I can purchase tickets?
Walk-in outlets will be posted on our main ticket page.
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Can I buy a ticket at the Gate?
Nope. No tickets will be sold at the event site Gate. Please plan ahead and buy your ticket in advance! Back to top
What kind of cookies do the ticket team like?
Well, ticket minions Frog and Rebecca both like vegan peanut butter and chocolate chip cookies. Big thanks to our cookie gifter from 2007! (They were fantastic!) |
